Refund & Cancellation Policy

About this policy

This page is maintained by Skills Catalyst Consultants to answer common questions about how our training and consulting services are sold and delivered. It is informational and is not a certification or legal advice. Where you need formal wording for a procurement or supply-chain process, contact us at info@skillscatalyst.co.za.

Cooling-off for online bookings

Where the Electronic Communications and Transactions Act applies, you may cancel an online booking within seven days of confirmation, provided the programme has not yet started and no learning material has been released to you.

Cancellation by you

Once a cohort date is confirmed, the following applies to scheduled programmes.

• More than 14 days before the start date: full credit or refund of fees paid.
• 7 to 14 days before the start date: a portion of the fee may be retained to cover committed venue, facilitator and material costs.
• Less than 7 days before the start date, or after a programme begins: fees are not refundable, but a substitute delegate may take the seat.

Transfers and postponements

You may move a delegate to the next available cohort at no charge where we are notified in writing before the start date and capacity allows.

Cancellation by us

In-class cohorts run once a minimum group size is reached. If we postpone or cancel a cohort, you may choose a later date or a full refund of fees paid for that booking.

How refunds are processed

Approved refunds are paid to the account used for payment. Send refund requests to info@skillscatalyst.co.za with the delegate name, course and booking reference.